Terms of service

These Terms & Conditions (“Terms”) govern your use of our website and purchases made from Renessa Inc (“Renessa,” “we,” “us,” or “our”).

By using our website or placing an order, you agree to these Terms.

About Renessa

Renessa Inc operates an independent online store offering handcrafted and handmade-inspired gifts, decorative pieces, felt ornaments, miniature figures, seasonal decorations, and related accessories.

Our product selection may change as new or seasonal collections become available.

Eligibility

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to place an order.

Website Use

You agree to use our website only for lawful purposes.

You may not:

Attempt unauthorized access to our systems
Interfere with website operation or security
Submit fraudulent or unauthorized payments
Upload harmful software
Use website content commercially without permission

We may restrict access where misuse is reasonably suspected.

Products and Product Information

We make reasonable efforts to display product descriptions, images, prices, materials, dimensions, and colors accurately.

Because many products feature handmade or handcrafted details, slight variations in stitching, shape, texture, size, color, or decorative placement may occur. These differences are part of the character of handmade-style products and are not normally considered defects.

Product Measurements

Measurements shown on product pages are approximate unless otherwise stated.

Minor differences may occur due to materials, stitching, filling, or handmade construction.

Product Safety

Some products are intended primarily as decorative items, ornaments, collectibles, or gifts.

Customers should review product-specific age recommendations, care instructions, and safety information before use.

Products containing small components may not be suitable for young children.

Prices and Taxes

All prices are listed in U.S. dollars (USD) unless otherwise stated.

Prices may change without prior notice.

Applicable shipping charges and taxes will be displayed at checkout.

Payment

Payment must be completed using an available payment method at checkout.

By submitting payment details, you confirm that the information is accurate and that you are authorized to use the selected payment method.

Payments may be processed by third-party payment providers.

Orders

Submitting an order does not automatically guarantee acceptance.

Orders may be reviewed for:

Product availability
Payment verification
Shipping eligibility
Address accuracy
Fraud prevention

We may cancel an order if a product is unavailable, payment cannot be verified, an obvious pricing error occurs, or the order cannot reasonably be fulfilled.

If payment has already been collected for a canceled order, the applicable amount will be refunded.

Product Availability

All products are subject to availability.

Some items may be seasonal, limited, or available only in small quantities.

If a product becomes unavailable after an order is submitted, we may cancel the item and issue an appropriate refund.

Pricing Errors

Occasional pricing, inventory, description, or technical errors may occur.

If an obvious error affects an order, we may contact you before shipment to correct the issue or offer cancellation.

Shipping and Delivery

Shipping methods, processing times, tracking, delivery estimates, shipping charges, and delivery-related issues are governed by our separate Shipping Policy.

Returns and Refunds

Returns, refunds, replacements, exchanges, and damaged-item claims are governed by our Refund & Return Policy.

Returned items may need to be unused, clean, undamaged, and returned with their original accessories or packaging where applicable.

Personalized Products

Certain customized, personalized, or made-to-order products may have different cancellation or return conditions.

Any special terms will be shown on the relevant product page where applicable.

Promotions

Discount codes and promotional offers may be subject to specific conditions.

Unless otherwise stated:

Promotions may have expiration dates
Certain products may be excluded
Minimum purchase amounts may apply
Multiple discounts may not be combined

Intellectual Property

Website text, images, product descriptions, graphics, branding, layouts, and other original content are owned by or licensed to Renessa Inc unless otherwise stated.

They may not be copied, republished, or commercially used without permission.

Third-Party Services

Our website may use third-party services for payments, shipping, ecommerce functions, analytics, or other operational purposes.

Those services may be governed by their own terms and privacy policies.

Privacy

Personal information collected through our website is handled according to our Privacy Policy and applicable privacy requirements.

Website Availability

We aim to keep our website accurate and available, but temporary interruptions, maintenance, technical problems, or errors may occasionally occur.

Nothing in these Terms limits consumer rights that cannot legally be excluded.

Limitation of Liability

To the extent permitted by law, Renessa Inc will not be responsible for indirect, incidental, or consequential losses arising from website use or product purchases.

Where liability may legally be limited, our liability relating to an order will generally not exceed the amount paid for that order.

Governing Law

These Terms are governed by the laws of the State of Colorado, United States, except where mandatory consumer protection laws provide otherwise. This follows the governing-law framework used in the original policy.