Refund policy

We want you to be satisfied with your purchase from Renessa Inc. This policy explains how returns, refunds, damaged items, and related requests are handled.

Scope

This policy applies to eligible products purchased directly through our website.

Our collection includes handcrafted and handmade-inspired gifts, felt ornaments, decorative figures, seasonal decorations, and related accessories.

30-Day Return Window

You may request a return within 30 calendar days from the date your order is delivered, unless otherwise stated on the product page.

Requests made after this period may not be accepted except where required by law.

Return Eligibility

To qualify for a return, items should generally be:

Unused and clean
Undamaged and unaltered
Complete with original accessories
In original packaging where applicable
Suitable for resale
Accompanied by proof of purchase

Items showing significant use, damage, or missing components may not qualify for a full refund.

Handmade Product Variations

Many of our products feature felt, wool, textile, stitching, embroidery, or handcrafted details.

Small variations in shape, texture, stitching, size, color, or decorative placement are natural characteristics of handmade-style products and are not generally considered defects.

This does not apply to items that arrive materially damaged, defective, or incorrect.

Requesting a Return

Please contact us before returning an item.

Email: info@renessagift.com
Phone: +1 (719) 331-9607

Please provide your order number, the product involved, the reason for the return, and photos where relevant.

We will provide return instructions after reviewing your request.

Do not send a return directly to our company address unless we specifically instruct you to do so.

Change-of-Mind Returns

For eligible returns caused by personal preference, ordering the wrong item, or no longer wanting the product, the customer is generally responsible for return shipping costs.

Original shipping charges are normally non-refundable for change-of-mind returns.

Damaged, Defective, or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us promptly.

For visible shipping damage, we recommend contacting us within 7 days of delivery.

We may request photos of the product and packaging.

Depending on the circumstances, we may provide:

Replacement
Reshipment
Partial refund
Full refund

When the issue is confirmed to be our error, we will generally cover reasonable return shipping costs.

Customer-Caused Damage

Refunds or replacements generally do not apply to damage caused after delivery by improper use, accidental damage, washing, excessive moisture or heat, modification, normal wear, or failure to follow care instructions.

Non-Returnable Items

Certain items may not qualify for standard returns, including:

Personalized products
Customized products
Made-to-order items where disclosed
Final Sale items
Used or washed products
Incomplete products
Items damaged after delivery

Damaged, defective, or incorrectly supplied items will still be reviewed where applicable.

Return Shipping Costs

For standard change-of-mind returns, customers are responsible for return shipping.

For confirmed damaged, defective, or incorrect items caused by our error, Renessa Inc will generally cover reasonable return shipping costs.

We recommend using a trackable shipping method.

Return Inspection

Returned products will be inspected after arrival.

We may review the item's condition, completeness, packaging, accessories, and signs of use before approving a refund.

Refunds

Approved refunds will normally be returned to the original payment method.

Refunds are processed after the returned item has been received and reviewed.

Your bank or payment provider may require additional time to post the refund.

Partial Refunds

Where permitted, a partial refund may apply if an item is returned with missing components, customer-caused damage, significant signs of use, or reduced value.

Exchanges

We currently do not offer direct exchanges.

If you want a different item, color, or style, you may return the eligible original product and place a new order.

Sale Items

Discounted products may generally be returned under the same conditions unless clearly marked Final Sale or Non-Returnable.

Missing Items

If an item is missing from your package, contact us at info@renessagift.com with your order number and details of the missing product.

If we confirm that an item was omitted, we may issue a replacement, reshipment, or refund.

Order Cancellations

Please contact us as soon as possible if you wish to cancel an order.

We will try to accommodate cancellation requests before shipment.

Once an order has shipped, it must generally be handled through the normal return process.

Orders We Cannot Fulfill

If Renessa Inc cancels an order after payment has been collected because we cannot fulfill it, the applicable amount will be refunded to the original payment method.

Return Abuse

We may reject fraudulent or abusive return requests where permitted by law, including substituted products, deliberately damaged items, false claims, or repeated misuse of our return process.

This does not affect legitimate consumer claims.