Shipping policy

This Shipping Policy outlines how purchases made through our website are handled, prepared, dispatched, and delivered by Renessa Inc (“Renessa,” “we,” “us,” or “our”).

Shipping Area

At this time, we ship orders to addresses within the United States only.

Orders placed with a delivery address outside the United States may not be processed. If we are unable to fulfill an order because of the destination provided, we may contact the customer and cancel the affected order. Any eligible refund will be issued back to the original payment method.

Our Products

Renessa Inc offers a thoughtfully selected range of handcrafted and handmade-style gift and decorative items, including products made with wool, felt, textile, embroidery, and other soft or decorative materials.

Our collection may include:

Wool and felt dolls
Miniature handcrafted figures
Decorative ornaments
Hanging decorations
Seasonal and holiday accents
Animal and character designs
Decorative gift pieces
Small handcrafted accessories
Home and celebration décor
Curated gift items

Many of our items include hand-finished or handcrafted details. For this reason, small differences in stitching, shape, texture, placement, or color may naturally appear from one piece to another. These subtle variations contribute to the individual character of the product and are not normally considered defects.

Order Processing Time

Most available items are prepared for shipment within 1–3 business days after payment has been successfully completed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Because certain products include delicate felt, wool, stitched, or decorative components, additional care may be required during inspection and packing before an order is shipped.

Processing times may be longer during high-volume periods such as holidays, seasonal events, promotions, product releases, or unusually busy sales periods.

If an item has a different preparation timeline, including made-to-order, personalized, limited-production, or special-order products, the applicable timeframe will be shown on the product page or communicated before purchase where appropriate.

Shipping Delays

We aim to dispatch orders within the processing period shown on our website, product page, checkout page, or order confirmation.

If an order cannot be shipped within the stated or otherwise applicable timeframe, we may contact the customer with updated information and available options. Depending on the circumstances, these options may include accepting a revised shipping date or canceling the affected order for a refund.

Shipping Carriers

Orders may be delivered through established shipping providers, including:

USPS, UPS, FedEx, or another suitable delivery service.

The carrier used for a particular order may be selected based on factors such as:

Delivery destination
Package dimensions
Package weight
Product type
Shipping service selected
Carrier availability

Unless a specific carrier is expressly guaranteed during checkout, Renessa Inc may choose the shipping provider that is most appropriate for the order.

Estimated Delivery Time

Estimated transit times may be shown during checkout or provided after the order has been processed.

Delivery estimates begin once the package has been prepared and accepted by the shipping carrier.

Any estimated arrival date is provided as a general guide and is not a guaranteed delivery date.

Actual delivery timing may be affected by events outside our reasonable control, such as severe weather, transportation interruptions, carrier delays, holidays, seasonal shipping demand, access restrictions, or other operational circumstances.

Packaging

Many of our felt, wool, textile, and handcrafted-style items include soft fibers, stitched details, dimensional elements, or delicate decorative features.

We prepare each order with care and may use protective materials such as:

Protective wrapping
Tissue or protective paper
Cushioning materials
Inner protective packaging
Durable shipping cartons
Other materials suitable for the item

The packaging used may vary according to the product’s size, shape, material, quantity, and level of fragility.

Gift Packaging

Some products may be offered with gift packaging or optional presentation services.

When available, any additional cost for gift wrapping, upgraded packaging, or similar optional services will be disclosed before the order is finalized.

Gift packaging availability may differ by product.

Shipping Costs

Shipping charges are calculated or displayed during checkout before payment is submitted.

Shipping costs may vary based on factors including:

Delivery destination
Package size
Package weight
Selected shipping method
Order value
Promotional eligibility

Free standard shipping is available on eligible U.S. orders of $68.00 or more after applicable discounts and promotional codes have been applied.

Expedited delivery, special packaging, gift services, or other optional services may involve additional charges where available.

Any applicable shipping or service fees will be shown before checkout is completed.

Order Tracking

After an order has been shipped, a shipping confirmation email will generally be sent to the email address provided with the order.

When tracking is available, the confirmation email will include a tracking number or a link to the carrier’s tracking page.

Carrier tracking systems may not update immediately after a label is created or when the package is first handed over for delivery.

Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

Before submitting an order, please review the following details carefully:

Recipient name
Street address
Apartment, suite, floor, or unit number
City
State
ZIP code
Telephone number

If you notice an address error after placing your order, please contact us as soon as possible at info@renessagift.com.

We will make reasonable efforts to update the shipping address if the order has not yet been dispatched. However, changes may not be possible once processing or shipment has progressed.

Incorrect or Incomplete Addresses

Renessa Inc is not responsible for delivery delays or failed deliveries caused by materially incorrect or incomplete address information provided by the customer.

If a package is returned because the address was incomplete, incorrect, or otherwise undeliverable, we may contact the customer to discuss available next steps.

Additional shipping charges may apply if the customer requests reshipment after a return caused by incorrect or incomplete checkout information.

Returned-to-Sender Packages

A carrier may return a package to us for reasons such as:

Incorrect address information
Incomplete address information
Refused delivery
Unsuccessful delivery attempts
Unclaimed packages
Other carrier-determined delivery issues

When a package is returned, we will review the available information and contact the customer when appropriate.

Depending on the circumstances, the available resolution may include reshipment, refund, or another suitable option in accordance with our store policies.

Lost Packages

If tracking information suggests that a package may have been lost while in transit, please contact us at info@renessagift.com.

Please include your order number and any available tracking details.

We may review the shipment status and, when appropriate, coordinate with the shipping carrier to obtain additional information.

Depending on the circumstances and the carrier’s findings, we may offer an appropriate resolution such as replacement, reshipment, refund, or another reasonable remedy.

Packages Marked Delivered

If tracking shows that your order has been delivered but you are unable to find it, please:

Check the stated delivery location and the surrounding area.
Ask household members, neighbors, building staff, or reception personnel where relevant.
Review the carrier’s latest tracking details.
Contact the shipping carrier if additional delivery information may be available.
Contact us if the package still cannot be located.

We will make reasonable efforts to assist with delivery concerns, although the available solution may depend on the circumstances and the information provided by the carrier.

Damaged Items

If your order arrives damaged, please contact us promptly at info@renessagift.com.

To help us assess the issue, please provide:

Your order number
Clear photos of the item
Photos showing the damaged area
Photos of the outer shipping package
Photos of the internal packaging, where relevant

Please keep the item and the original packaging while the request is being reviewed.

Based on the circumstances, we may provide an appropriate solution such as replacement, refund, partial refund, or another remedy consistent with our Refund & Return Policy.

Handcrafted Product Variations

Many Renessa products feature wool, felt, textile, embroidery, stitching, appliqué, or other handmade-style techniques.

Small differences may appear between product photographs and the item received, including variations in:

Stitch placement
Wool or felt texture
Shape
Size
Facial or decorative details
Color tone
Placement of handcrafted components

Minor handcrafted variation by itself does not necessarily mean that an item is damaged or defective.

Actual damage, missing components, or significant product defects should be reported to us so that the matter can be reviewed.

Multiple-Item Orders

Orders containing more than one item may occasionally be divided into separate packages.

If an order is shipped in multiple parcels, separate tracking information may be issued for each shipment.

Receiving one package does not necessarily mean that all items in the order have been delivered.

Order Changes and Cancellations

If you would like to request an order change or cancellation, please contact us as soon as possible.

We will make reasonable efforts to accommodate the request before the order reaches final processing or shipment.

Once an order has been dispatched, it generally cannot be canceled and may instead be handled under the terms of our Refund & Return Policy.

Taxes

Any applicable sales tax or other required charges will be calculated and displayed during checkout when required.

Shipping charges and applicable taxes will be shown separately or included within the order summary before payment is completed.

Changes to This Shipping Policy

We may revise this Shipping Policy from time to time to reflect changes in our products, fulfillment practices, shipping providers, services, operational needs, or applicable legal requirements.

The latest version of this Shipping Policy will be made available on our website.

Any updates will take effect from the stated effective date and will not retroactively reduce rights that have already arisen under an existing order.